Training Terms and Conditions

1.1 A booking is considered confirmed once Northbound has accepted the booking and/or issued a booking confirmation.

1.2 All participants must complete the required booking documentation within four (4) business days of booking.

1.3 If the required documentation is not received within the specified timeframe, Northbound reserves the right to cancel or reschedule the booking.

1.4 By making a booking with Northbound Commercial Training, you consent to receiving SMS (text) messages and other electronic communications relating to your booking, training, reminders, scheduling updates and other information relevant to the services we provide. You may opt out of receiving non-essential messages at any time by contacting us. Please note that opting out may limit our ability to provide important updates regarding your training.

2.1 A deposit may be required to secure your booking.

2.2 Unless otherwise agreed in writing, the remaining course fees must be paid no later than seven (7) days before the scheduled training date.

2.3 Northbound reserves the right to postpone or cancel training where payment has not been received by the due date.

2.4 Final assessment paperwork, Statements of Attainment, certificates and any licence upgrade documentation will not be released until all outstanding amounts have been paid in full.

3.1 Requests to cancel or reschedule must be made in writing.

3.2 Cancellations made less than seven (7) days before the scheduled training date will be subject to the Northbound Commercial Training Cancellation Policy.

3.3 The Northbound Commercial Training Cancellation Policy forms part of these Terms and Conditions.

3.4 Rescheduling requests are subject to trainer availability and are not guaranteed.

3.5 Failure to attend a scheduled training session without prior notice ("no-show") may result in the full course fee being forfeited.

You can view the full cancellation policy here: https://northboundct.com/cancellation-policy/

5.1 All participants must sign Northbound's Drug and Alcohol Declaration before commencing training.

5.2 Any participant who appears to be under the influence of alcohol or drugs, or whose behaviour presents a safety risk, may be refused training or removed from the course.

5.3 Where training is refused under this clause, course fees may be forfeited in accordance with the Cancellation Policy.

6.1 It is the participant's responsibility to ensure they satisfy all eligibility requirements for the relevant licence class, including any medical, identification or licensing requirements.

6.2 Participants who are uncertain of their eligibility should obtain advice from Services SA before booking.

6.3 Northbound accepts no responsibility for a participant's inability to obtain or upgrade a licence due to failure to meet eligibility requirements.

6.4 Refunds will not be provided where a participant is unable to complete training because they do not satisfy licensing requirements.

7.1 Northbound training vehicles are fitted with forward-facing and in-cab cameras for safety, insurance, incident investigation and compliance purposes.

7.2 Camera footage may be reviewed by Northbound and disclosed where required by law, insurers or law enforcement agencies.

Participants must comply with all workplace health and safety requirements during training.

Northbound reserves the right to suspend or terminate training where a participant behaves in a manner that places themselves, staff, members of the public or property at risk.

10.1 The participant is responsible for complying with all road rules and traffic laws while operating a Northbound Commercial Training vehicle.

10.2 Any infringement notices, including but not limited to speeding, red-light camera, mobile phone detection camera or other traffic offences incurred by the participant during the training session may be transferred to the participant or recovered from the participant where permitted by law.

10.3 Where an accident or damage to a Northbound Commercial Training vehicle or third-party property occurs as a result of the participant's negligent, reckless or unlawful conduct, the participant may be held liable, to the extent permitted by law, for the insurer's applicable excess and any uninsured loss or damage for which they are legally responsible.

10.4 Nothing in this clause limits any rights or obligations of either party under the Australian Consumer Law or any other applicable legislation.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

To the maximum extent permitted by law, Northbound will not be liable for indirect or consequential loss arising from participation in training or cancellation or rescheduling of training.